Achilles Heel(s) of Vertical Search Applications
Vertical search engines add value to the END USERS in two main ways . . . creating semantics around data (metadata) and using those meta data to enable a more interactive search experience (which hopefully translates to higher relevancy). As Google become smarter and smarter around solving both problems (look at froogle and google local), vertical search engine are beginning to feel the crunch. In any industry the natural response to competition coming from a horizontal player is to move up the value chain in order to focus on the entire end user experience using integration as the main competitive weapon.
For content providers, the main value proposition of vertical search engine is simply traffic. The problem with vertical search engines is that most of them do not have the traffic scale of Google to be able to hold content owner hostage - preventing site owners from closing their site to search engines despite of the obvious threat of dis-intermediation. Om has taken up the torch in grilling these guys on this topic at the Search SIG and no one have a good response. (mp3 here). Again, the “out” for vertical search engines is to go the “application” route. The hope is to convince the content owners that veritcal search is creating an application ontop of their content rather than simply adding value through aggregation (which translates to disintermediation).
At SDForum’s Search SIG , a lot of vertical search engines are beginning to reposition themselves for the incoming onslaught by calling themselves vertical search application. Giving credit where its due, Dave McClure of SimplyHired has championed this cause since the very beginning before other players jumped on the bandwagon. His comment in John Battelle’s Service to Application post is characteristic of his usual stance.
There is two major problems with the vertical search application angle. (both could be overcome but still an issue).
1. From the end user perspective, having an more “inter-active” experience is not neccessarily important. Anyone who have been building search engines know that users rarely “interact” with search engines. Perhaps Google have trained searchers to be instantaneously critical but users rarely go beyond the first few page of a search result and rarely do more than hit “next page” What this means is that all the semantics that the vertical players have created around the data is only good for the user to evaluate relevancy but not to IMPROVE relevancy. Users are not likely to learn to click on functionalities to filter and re-rank search results. Perhaps Ajax will solve this problem in the future by improving user friendliness, but for now, this is a serious concern for many vertical search players. That despite their effots to add more application functionality around the search engine, the users refuse to see it as an application.
2. The content providers themselves also want to be application providers. Old school offline content owners are adept at repackaging data and selling them through multiple channels and formats. Building applications will be the obvious growth strategy for jump starting thier flat revenue base and/or stock price. The online content owners will also have to learn to do so to survive. Perhaps a few of the vertical search app providers will be acquired strictly for this purpose, but these players generally do not have the equity or cash horde to be able to pay for premiums of internet acquisitions.
Perhaps there is hope for the vertical search app companies, but I think the answer lies not in search applications BUT in “transaction” applications. Look at eBay, without paypal, it would look not so different to a vertical search app/engine. But with paypal, eBay is a much more valuable and defensible. Moving beyond solving “dicovery” issues to “settlement” efficiency could be the next phase of growth for vertical search apps. . . but again. . . they will run up against web 1.0 startups that already do both (ie. simplyhired versus. monster).





hi Will -
fair criticisms… i’ll take them one by one:
1) whether a vertical search engine can engage users in a vertical application experience, or whether they are just there to ‘get in & get out’ (get search results & jump out to result page links) is a reasonable questions. however, to suggest as predictive evidence that previous generic search engines have not accomplished this very well is not on target. searching for a web page & making a choice is a low-cost, quick transaction issue. searching for a job, or a house, or a date is a MUCH higher-value transaction, and the decision-support research necessary for that decision will likely take weeks if not months, rather than seconds or minutes. in other words, successful vertical search engines *REQUIRE* vertical applications because they are helping to solve a problem with higher-cost/benefit, longer timeframe, and structured metadata that enables application workflow. if this were not the case, then the generic search engines would probably take it on themselves, and in a few cases they do / will (example: Local Search is a vertical supported by using mapping applications from Google & Yahoo & Microsoft). for more on this topic, see my ‘Top 10 Rules for Vertical Revolutionaries’ deck, rule s #1 & #9: http://500hats.typepad.com/files/top10rules_vertical.ppt
2) content providers may *WANT* to be vertical application providers, but in general they don’t have a) breadth of data, b) structured data & supporting metadata, nor c) applications expertise… or at least not moreso than anyone else. the San Jose Mercury News classifieds department certainly doesn’t strike fear in my heart as a threat to building the next great vertical search app for jobs.
in any case, i think i agree with you more than i disagree. so let’s say the split is 80-20: we might have 80% of our users just do job searches & then jump off to the results, and perhaps 20% stick with us and use the vertical apps. if so, that probably is a vision of success for us — the users that engage more deeply for our vertical apps are probably worth 5-10x more as a result, and thus as a segment are equivalent in value to the larger-but-less-stickier folks that just use us for basic vertical search.
that’s ok with us — different strokes for different folks
- dave mcclure
www.SimplyHired.com
(ps - say hello to the PayPal folks for me… i agree with you, they add a lot of value to the overall eBay platform. great to see you folks making some more aggressive moves lately
Comment by Dave McClure — November 14, 2005 @ 8:17 pm
Dave,
thanks for commenting . . . (love the fact that you are so active championing the cause, must really love what you do
) I think simplyhired is right to target a search vertical that has high emotional and financial investment. As a result (like you said) building somesort of applications seems to make a lot more sense than some other verticals. The other side of the coin for these “high investment” tranasctions is that they have low transactional velocity. IE they are occasion based transactions that rarely happen frequently from the buy side. As a result, users rarely become a frequent visitor or build a relationship with the site. (I could be wrong, need to see the data, maybe there is a segment looking for jobs constantly) On the employer side, building an application might make ALOT of sense which also means you will be competing with monster directly.
On the content side its a business model issue that COULD be solved given the right incentives. . . anyways. . . best of luck to all eBay alums out there !
(we have our own issues, which you know all too well:))
Comment by Administrator — November 15, 2005 @ 6:18 pm
will -
hmmm. so i agree the duration of engagement for a user who is an active jobseeker may be limited — in our case, we’re guessing it’s a range of 1-6 months; maybe 3 months average.
however, i disagree users won’t visit frequently or build a relationship with the site; on the contrary, when they’re in *active* job-seeking mode, they visit us quite actively, certainly weekly if not daily. and while the duration of that high-visibility timeframe may be short, it’s magnified by the high-value/dollars for the related transaction. we think there’s a pretty significant amount of ‘user expectation value’ if we multiply (short active user timespan) x (high txn value).
if there is a challenge here, it’s to establish a viral effect during that high-profile time period, and ideally gain 2-3x new users for every 1 that gets a job and becomes a latent user of the site (until their next job search anyway
anyway, there’s a lot more for us to do, but we thing a strong referral effect (both via email or word-of-mouth) can be effective in helping to continue grow our userbase…. we hope!
regards & again appreciate the thoughtful commentary,
- dave
Comment by Dave McClure — November 15, 2005 @ 10:23 pm